Refund policy

We strive to ensure complete satisfaction for you; however, we understand that mishaps happen. Unfortunately, we do have a NO REFUND POLICY, only store credit for extremely defective items purchased only. (Small blemishes are not considered a defect).

Returns are only accepted within 7 days of delivery date, and must match all of the following criteria below to be accepted:

In unused and resell-able condition
In the original packaging with all the tags intact

What items are non-refundable?

The following items cannot be returned:

Gift cards
Used physical goods
Discounted items (if applicable)
All Digital Files
DENT AND DINGY
ALL CLEARANCE ITEMS

All items need to be placed back in original packaging and must not be used. We will email you a return label within 24 hours. The item must be returned to us within 7 days of receiving return labels. If your item is returned to us AFTER the 7 days of receiving the approval, your return/package will be rejected and sent back to the buyer. Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your store credit request. If approved, the store credit request will be processed within 5 - 7 working days after approval.

Information for Damage caused by carrier company is listed below.

Damages and issues

There is a 7-day window from the day you received items, after this timeframe we are not liable for your products. Please inspect your order upon receipt and contact us immediately if the item is defective/damaged as it cannot be used or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Shipping Claims

We ship with USPS, First Class Mail: can take up to 7 Business Days. USPS PRIORITY MAIL: Takes 1-3 Business Days. UPS Ground/Standard: Takes 2-5 Business Days.

All orders are shipped from Florida.

*Once package has been scanned by delivery service for shipment, all delivery claims and disputes must be handled between buyer and shipping company. *

If during shipping, your package is delayed, lost or damaged because of Mother Nature's bad weather, any other natural disaster, any unpredictable or unpleasant circumstances, we are not responsible for it and will not issue a replacement. We do our best to carefully pack, using protective packages by the shipping carrier or otherwise. Please understand that it is not in our hands, and we cannot guarantee a timely delivery or a fully intact package. If the shipping carrier fails to deliver the package on time or delivers package damaged, please file all claims with shipping company. First class mail does not carry insurance, as such claims for late, damages or lost mail cannot be filed on those packages.

In order to assist you in a timely manner, you can contact us at SUPPORT@FLOSSIEBLANKS.COM.